All returns must have a RMA number prior to shipping back your item(s).
All cnc machines or any items over $1000 USD are subject to a 15% restocking fee. Items must be return without damage.
All items must be insured for the proper value of the item by the customer.
All cnc machines must be returned within 40 days of receiving delivery to at the Orange location in California to receive a refund.
All refunds are subject to review once the item or cnc machine has been received. Any damages will be assessed by VELOX CNC. If there is damage, a value accessed by VELOX CNC and will be deducted from the purchase.
Shipping, handling, crating, pallet, lift-gate, residential charges are not refundable.
Any charges not associated to the actual machine price are not refundable.
The customer is responsible for any and all shipping, crating, handling, and insurance charges incurred from returning the item or cnc machine.
All refunded are subject to additional time incurred to any payments made on the initial purchase of being delayed or is still in processing.
all checks must clear prior to any refunds to be made.
Refunds may take up to 90 days to process.
Q: Do you ship DHL
Q: What is the lates I can buy for next day shipping
A: Varies - please call us if you have an urgent question.